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How to read your water meter
You will receive a written notice with your 2026 tax bill about your water meter reading. It is now time to submit your reading to the Town.
The self-reporting period runs from January 30 through March 4, 2026.
Most water meters are located in the basement, near where the water service enters the property. To take the reading, flip open the cover on the meter face (if there is a cover) and record all the numbers you see.
If you fail to submit your reading by the deadline, a non-refundable penalty will be applied in accordance with section 6.5 of By-Law 970.
How to submit your reading
To submit your reading, complete the online form.
This is a quick, easy and eco-friendly way of sending us your information.
Deadline: March 4, 2026
New instructional video
A video containing step-by-step instructions on how to electronically submit your water meter readings is online.
In order to upload your reading via the web platform, you will need to enter your address or registration number. This information appears on your annual tax bill.
If your reading is not submitted by the deadline, you will be charged a non-refundable fine in accordance with By-law 970, section 6.5.
You can also refer to the written instructions on submitting your water meter reading, available here.
Here are two examples of water meter readings:
Once you submit the online form with your information, an automated confirmation of receipt will be sent to the email address provided in the identification section of the form.
excess water consumption charge
Pursuant to By-law 1016 concerning the imposition of tax rates and the pricing of various municipal services for the year 2026, the base consumptions used for the purposes of the 2026 billing of excess water consumption are as follows:
| The first... | Rate |
|---|---|
| 40,000 IG | $3 per 1,000 imperial gallons included in the general property tax |
| 48 038 U.S G | $3 per 1,000 imperial gallons included in the general property tax |
| 181,8 c.m. | $$3 per 1,000 imperial gallons included in the general property tax |
| Excess of ... | Rate |
|---|---|
| 40,001 IG to 60,000 IG | $6 per 1,000 imperial gallons |
| 60,001 IG to 80,000 IG | $9 per 1,000 imperial gallons |
| 80,001 IG | $12 per 1,000 imperial gallons |
| Exception for businesses from 1M IG | $5.22 per 1,000 imperial gallons |
The excess will be billed on the total water consumption reduced by the number of dwellings or premises times 40,000 imperative gallons, 48,038 U.S. gallons or 181.8 cubic metres, which represents the base rate.
EXEMPTION UNDER THE FAMILY POLICY
Families with four or more children may request an increase in the non-taxable water volume allowed at their residence. They are eligible for an exemption of up to 68.2 cubic meters (15,000 imperial gallons) if their consumption exceeds 181.8 cubic meters (40,000 imperial gallons).Homeowners should be aware that several water-guzzling systems and fixtures can have a major impact on overall consumption.
To be eligible for such an exemption, the applicant must submit the following documentation:
- Proof of the applicant's identity indicating their residential address within the city limits.
- The children's birth certificates indicating that the applicant is their parent and that the children are under 18 years of age as of July 1 of the current year, or if they are 18 years of age or older, proof of their enrollment in a full-time educational institution must also be provided.
Seniors aged 65 and over may be considered eligible dependents for the purposes of the exemption provided for in section 7.1.
To be eligible for such an exemption, the applicant must submit the following documentation:
- Proof of the applicant's identity indicating their address of residence within the city limits.
- Proof of the dependent senior's identity and age demonstrating that they reside at the same address as the applicant.
Factors that impact water consumption
Homeowners should be aware that several water-guzzling systems and fixtures can have a major impact on overall consumption. These can include:
- Leaking toilets
- Dripping faucets
- Outdoor watering/irrigation systems
- Automatic pool water levellers
Remember — Being water-wise starts with you!
Questions?
Please make an appointment with the Finance Department via our appointment platform.
(Select the “GO” tab on the right of the page to be redirected to the appointment platform.)